Frequently asked questions
Are both chalets accessible?
Yes, both chalets are accessible.
Checkout our accessibility Statement here.
Do you provide a sling for the mobile hoist?
Guests need to provide their own sling for the hoist.
Can I walk to the shops/pub?
The local shops, which include a butcher’s, off licence, pharmacy, public house, general store, bakery and iron mongers are a 15 minute walk away.
Do you allow dogs?
We understand how important your furry friends are to you. Each chalet can welcome up to two medium sized dogs.
We kindly ask that all dogs are kept on a lead whilst outside the chalet.
Do you have a hot tub?
We do not have a hot tub
Can I feed the sheep?
The sheep are not pets and we ask that they are not fed by guests. However, should you wish to feed with sheep, please let us know and we will try to accommodate this during your stay with the correct feed.
Can I go fishing on the river bank?
The riverbank is a protected site known as an SSSI. Guests are not permitted to access the riverbank or fish in front of the chalets. However, you are able to fish (with the correct licence) and access the riverbank from the opposite side of the river. This area is known as Stanah.
Do you have a profiling bed?
Both properties have an Invacare Ergo Medley profiling bed. The bed has side rails, tilt function and can raise the head and legs. A grab rail/lever is also available upon request.
A second profiling bed may be available. Please contact us prior to booking for availability.
Can you provide a carer?
We are able to put you in touch with a local carer that has been recommended by previous guests. Please let us know if you would like this information. All arrangements will be between you and the carer.
I’ve forgotten something. Can you help?
We understand that our guests may forget to pack something that you need for your stay. Please let us know and if we can help, we will.
Do you allow ball games?
Unfortunately, we do not allow ball games anywhere on site
Do you require a breakage deposit?
We require a breakage deposit of £100. Following the property being left in the same condition as when you arrived, the deposit will be returned to you within 7 days of departure.
What is your cancellation policy?
We understand that on occasions you may need to cancel or re-arrange your reservation. Below is our standard cancellation policy. However, we will always work with you to get the best possible outcome.
- 7 or less days’ notice – No refund due
- 8 – 14 days’ notice – 15% of the total accommodation cost
- 15-21 days’ notice – 40% of the total accommodation cost
- 22-28 days’ notice – 60% of the total accommodation cost
- More than 28 days’ notice – 95% refund